SHIPPING POLICY
Processing Time
• Orders are typically processed within 1-3 business days
• Business days are Monday through Friday, excluding federal holidays
• Orders placed after 2:00 PM EST will be processed the following business day
Shipping Methods & Delivery Times (Within United States)
• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Next Day Shipping: Next business day delivery (order must be placed before 2:00 PM EST)
Approximate Shipping Rates*
• Standard Shipping: Free on orders over $50 (Continental US)
• Orders under $50: Starting at $5.95
• Express Shipping: Starting at $12.95
• Next Day Shipping: Starting at $24.95
*Rates are approximate and may vary based on package weight, dimensions, and delivery location within the United States. Final shipping costs will be calculated at checkout.
Additional Information
• Tracking information will be emailed once your order ships
• We currently ship to the Continental United States, Alaska, Hawaii, and Puerto Rico
• International shipping is not available at this time
• PO boxes are accepted for Standard Shipping only
• We are not responsible for delays caused by weather conditions or carrier issues
• Signature may be required for orders over $100
Please note: Delivery times are estimated and begin once your order has been processed. During peak seasons or promotional periods, processing times may be slightly longer. Please allow 2 additional business days for team orders larger than 2
For questions regarding shipping, please contact our customer service team (Customer_Support@BowsbytheBayLLC.com) with your order number.
NO RETURN POLICY
Due to the custom nature of our products and the use of high-quality materials in each handcrafted piece, all sales are final and we do not accept returns, exchanges, or refunds.
Each item is carefully created to your specifications and undergoes thorough quality control before shipping. Because our products are custom-made specifically for you, we cannot resell these items, therefore we cannot accept returns.
Quality Assurance
We take pride in our craftsmanship and carefully inspect each item before shipment to ensure it meets our high standards of quality. We encourage you to carefully review your order details before submitting, as we cannot modify or cancel orders once they are in production.
Issues or Concerns
In the rare event that you experience an issue with your order or receive a defective item, please contact our customer service team immediately at Customer_Support@BowsbytheBayLLC.com.
Please include:
• Your order number
• Photos of the issue
• Detailed description of your concern
We will address any quality-related concerns on a case-by-case basis.
By placing an order with us, you acknowledge and agree to this no-return policy. We appreciate your understanding and thank you for choosing our custom products.